Customer Service Policy

Our customer service team works to provide clear, timely support for all shoppers. All support requests must be submitted through our Contact page.

Our team can assist with order inquiries, shipping questions, return guidance, product questions and general policy clarification. We cannot provide medical advice, diagnose health conditions or recommend supplements as treatment for illness.

All order pricing, refunds and store transactions are denominated in USD. Our shipping, return and refund terms are fixed as outlined in our separate policy pages. We follow the shipping timeline, duty coverage and refund processing windows stated in our Shipping Policy and Refund Policy.

We aim to respond to customer inquiries in a respectful and helpful manner. We reserve the right to decline service for abusive, harassing or inappropriate communications.

If you cannot locate the information you need on our policy pages, send your request through our Contact page.